50.Standard item can be returned for an exchange of refund. For customized product can’t be returned, such as custom glass mosaic murals, various bathtubs, and other mosaic patterns.
51. If the buyer wants to return the item for a refund, within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of purchase.
52. A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. For the customer’s protection, The Company strongly recommends that the customer insures the return shipment against loss or damages, and that the Customer should use a courier that can provide with a proof of delivery.
53. If the customer wants to return a product while there is no quality problem, the Company may charge a 15% re-stocking charges for the total product order value(shipping cost in the original order is excluded). The responsibility for the return of the goods is that of the Buyer. The Company will not accept under any circumstances any cost for the return of, or re-packaging of, returned product or items. Besides, the Customer should pay for the import duties when the products are entry Chinese customs.
54. If the original packaging has been opened, or is deemed by the Buyer to require improvement, to allow the safe return of the goods, it is the responsibility of the Buyer to complete a re-packing exercise, at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.
55. Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 3-5 working days to complete. The maximum time period to refund any monies will not exceed 30 Days from the receipt of goods. Additionally please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements. – However, it may be possible to improve on these timings by contacting your Bank / Card account company.